CSR – Call Center / Service Desk (Bilingual Preferred)

About Us:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private & public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has ranked among the fastest-growing companies by Inc. Magazine (Inc. 5000).

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services and holds multiple ISO certifications demonstrating our commitment to quality and continuous improvement.

Job Summary:

Tryfacta is seeking a Customer Service Representative (Call Center / Service Desk) for our client in Cleveland 44114. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Position Title:

Customer Service Representative (Call Center / Service Desk) – Bilingual Preferred

Location:

Cleveland, OH 44114 (Onsite from Day 1)

Duration:

36 Months (July 1, 2026 – June 30, 2029)

Work Schedule:

Day Shift (based on operational hours and peak periods)

Responsibilities for this position include, but are not limited to:

• Handle high-volume inbound customer service calls
• Provide accurate information and resolve customer inquiries
• Perform call routing, warm transfers, and escalation handling
• Document interactions and maintain service records
• Support peak service periods and maintain professionalism
• Work across multiple systems in a fast-paced environment

To be considered for this position, you should have:

• 1–2+ years of call center or customer support experience
• Strong communication skills and phone etiquette
• Experience handling high call volumes and escalations
• Ability to multitask across systems and document accurately
• Comfortable working in a fast-paced, onsite environment
• Bilingual (English/Spanish) preferred
• Experience in education, public sector, or healthcare environments preferred

Tryfacta is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, or protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.