About this role
Role Overview
- Meet or exceed the needs of the customer by adjusting claims in accordance to policy coverage with accuracy and speed
- Pro-actively work collaboratively with internal and external partners to ensure a legendary customer experience in all interactions
- Share knowledge, expertise and provide advice to colleagues in order to recommend additional services/support/resources to the customer, where necessary
- Ensure customer problems are handled appropriately and escalate issues when necessary
- Actively participate in the performance management process
Requirements
- Bilingualism in English and French is required
- 2+ years of experience in a claims adjusting role is preferred
- Claims adjusting certification from the Autorité des marchés financiers (AMF) is considered an asset
- Home Construction/Building Material Knowledge/Experience is a strong asset
Benefits
- Health insurance
- Paid time off
- Retirement plans
- Professional development