Key skills
SaaSCRMCommunicationCustomer SuccessAccount Management
About this role
Role Overview
- Lead onboarding sessions and product demos for new partners
- Demonstrate the Soundtrack platform and partner program in a clear and engaging way
- Support partners through setup, activation and early-stage questions
- Evaluate partner fit, engagement and growth potential
- Identify high-potential partners and ensure smooth handover to Partner Success Managers
- Collaborate closely with Partner Success Managers and the Partnerships team
- Maintain accurate onboarding data and CRM documentation in HubSpot and internal tools
- Continuously improve onboarding material and processes based on partner feedback
Requirements
- Comfortable in leading meetings and product demos over video calls
- Experience in onboarding, customer success, account management or partner-related roles
- Experience working with CRM systems such as HubSpot or similar
- Ability to manage multiple onboarding processes simultaneously
- Strong communication skills in English, written and spoken
- Based in Stockholm, Sweden
- Experience from SaaS, ProAV or partner/channel-driven businesses (beneficial)
- Additional language skills such as German, French or Spanish (beneficial)
- Familiarity with AV integrators, resellers or the music industry (beneficial)
- Bachelor’s degree in business, engineering or a related field
Benefits
- A flexible workplace with the possibility to work remotely
- Generous pension plan
- Yearly budget for health, wellness and personal development
- Laptop and mobile phone of your choice with included cellular subscription
- Regular social activities such as team events, meet ups, after works and off-sites
- Daily breakfast served at the office