Healthcare Support Specialist

Role Overview

• Answer and manage inbound patient calls professionally
• Schedule, confirm, and manage patient appointments
• Conduct patient intakes and ensure accurate data entry
• Handle prior authorizations and insurance-related tasks
• Prepare and apply superbills to patient accounts
• Manage email and inbox communications efficiently
• Support general administrative and front desk functions
• Coordinate referrals with external providers
• Maintain communication with healthcare providers
• Conduct outreach calls to schedule informational lunch meetings
• Share service information (non-sales; coordination-focused role)

Requirements

• At least 1 year of experience in customer service, patient scheduling, provider outreach
• Familiarity with EHR systems (Athena Health preferred; multi-EHR experience acceptable)
• Experience with phone systems (RingCentral preferred)
• Basic knowledge of medical billing or superbills (preferred)
• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)
• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.