Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s)
Assist in responding to client questions and recommend best-fit solutions for their event projects
Review client feedback and help identify opportunities to improve the overall customer experience
Support efforts to increase platform adoption and usage across client organizations
Promote the value of the platform through client interactions, including upselling opportunities where relevant
Contribute to process improvements within Customer Success workflows
Collaborate with Customer Success trainers, Project Managers, and internal teams on high-priority enterprise accounts
Support coordination and execution of ongoing client initiatives
Basic understanding of web technologies (HTML, CSS, SLS)

Strong interest in technology and customer engagement.
Excellent verbal and written communication skills.
Experience using CRM systems (e.g., Pipedrive, HubSpot, or similar).
Positive attitude, strong work ethic, and a willingness to learn and grow.
Ability to work independently while also contributing effectively within a team.
Strong organizational skills with attention to detail.
Computer proficiency and familiarity with common business software applications.
Fluency in English for professional and business communication. ( Fluency in other Languages is a plus)

Customer Success Intern

Key skills