Customer Success Engineer (LatAm)

Crossing Hurdles is seeking a Customer Success Engineer to support their AI and SaaS systems. The role involves investigating issues, debugging applications, and communicating effectively with users to enhance their experience.

Responsibilities:

• Investigate talent-reported issues end-to-end: reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects
• Debug across AI + SaaS systems using telemetry, logs, network inspection, and database queries to understand production behavior
• Triage with sound judgment escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance
• Surface systemic patterns and product risks to engineering and product leadership
• Create clear documentation and runbooks to reduce repeat issues and improve resolution speed
• Communicate with precision, professionalism, and empathy

Requirements:

• Ability to debug web applications
• Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup
• Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR experience supporting customers on such web applications
• Comfortable with AI systems experience using LLMs, agents, or generative models
• Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents)
• Ability to understand model outputs, failure modes, hallucinations, and feedback loops
• Familiarity with how modern AI APIs work (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus