Customer Success Specialist – Brands & Retailers

Role Overview

• Champion the end-to-end customer journey for brands and retailers
• Serve as a trusted partner instilling clarity and confidence throughout the verification process
• Manage timelines, milestones, and dependencies; partner with Verification Operations and Standards
• Act as the internal subject matter expert for market activation
• Maintain accurate forecasts in CRM, ensuring contract signed, renewal, and expansion projections are current

Requirements

• 5+ years of experience in project management, ideally in B2B customer success, project management or technical consulting roles
• Deep knowledge of CPG, retail, and foodservice industries including sourcing/procurement, consumer-facing claims, seals, and certification models
• Proficient in CRM tools (Salesforce preferred) and comfortable with process automation and KPI tracking.

Benefits

• unlimited PTO
• 100% premium coverage for medical/dental/vision (with partial coverage for dependents)