Director, Customer Success

Innodata Inc. is a global data engineering company focused on the advancement of artificial intelligence. They are seeking a senior account leader to drive growth within existing enterprise accounts, managing a $10M+ portfolio and ensuring customer success through strategic account management and relationship building.

Responsibilities:

• Own and grow a $10M+ portfolio of assigned enterprise accounts with clear revenue, margin, and retention targets
• Drive 20–50% year-over-year account growth through structured upsell, cross-sell, and expansion into new business units or service lines
• Develop and execute strategic account plans with 12–18 month revenue roadmaps, aligned to each client’s business priorities
• Lead QBRs and executive-level business reviews, presenting ROI, performance data, and expansion opportunities to VP/SVP/C-level stakeholders
• Identify, qualify, and close expansion opportunities — building pipeline from within the existing account base
• Manage contract renewals, SOW structuring, pricing negotiations, and commercial terms with senior client stakeholders
• Serve as the senior point of accountability for delivery quality, SLA performance, and client satisfaction across your account portfolio
• Partner closely with delivery leadership, program managers, and operations teams to ensure execution excellence and proactive issue resolution
• Develop a deep understanding of Innodata’s full suite of AI data engineering solutions, platforms, and services — including data annotation, LLM evaluation, trust & safety, agentic AI, and custom model training pipelines
• Translate Innodata’s evolving GenAI and AI capabilities into tangible, high-value business cases for each assigned account
• Identify where clients are investing in AI/GenAI initiatives and position Innodata as the strategic partner of choice for data and evaluation needs