Serve as the primary account owner for assigned ACO and MediGap carrier partners from post-implementation through steady state
Build strong, trusted relationships with ACO leadership, operations teams, clinical leaders, and care management staff
Understand all components of the GUIDE Model and communicate GUIDE workflows to ACO care teams
Act as an internal liaison at Ceresti for each partner (ACO or MediGap carrier)
Support contract adherence, shared savings alignment (ACOs), GUIDE Model performance targets (MediGap carriers), and ongoing partnership health
Own enrollment performance for assigned ACOs and MediGap carriers
Identify opportunities to improve uptake through provider education, workflow refinement, and targeted engagement strategies
Partner with internal teams to troubleshoot enrollment barriers and optimize operational processes
Drive physician awareness and buy-in across assigned ACO networks
Enable carrier member services teams to support GUIDE Model enrollment and workflows
Build and maintain the trust and governance alignment required for Ceresti to conduct proactive outreach to eligible beneficiaries

Bachelor’s degree in a related field
5+ years of experience in account management, client success, provider relations, carrier/payer relations, or partnership management within healthcare
Experience working with ACOs, Medicare Advantage plans, Medicare Supplement (MediGap) carriers, or value-based care organizations
Direct experience with MediGap carriers, CMS care model delivery, or carrier product and operations teams is strongly valued
Strong understanding of healthcare operations, provider workflows, and population health models
Proven ability to manage complex, multi-stakeholder relationships
Exceptional communication, organization, and follow-through skills
Exceptional problem-solving skills

Account Manager, ACOs, Medicare Supplement – MediGap Health Plans

Key skills