Provide technical and administrative support to customers, dealerships and body builders utilizing buses built by the Thomas Built Buses Organization in High Point, NC.
Significant interaction with Service Administrators to analyze issues and provide assistance.
Utilize DTSV software systems, documentation, policies and procedures.
Document interactions within online systems to record issues and actions taken.
Provide a professional face to the customer while responding to issues that are consistent with core principles and mandated guidelines.
Maintain service records on vehicles including proper documentation of problems, corrective action, and service/warranty commitments.
Assist in the development of service bulletins, recall campaigns, and other updates; assist with documentation of the Electronic Service Parts (ESP) catalog.
Review technical content for technical literature.
Support and provide technical assistance to DTSV field service personnel.
Perform field service and warranty duties in support of DTSV dealers, fleets and customers.
Identify and analyze product problems and coordinate corrective action with other departments, vendors, and customers.
Travel as needed to identify and correct customer and product problems, and to provide customer assistance.

Associate degree in automotive and prefer 1-2 years of relevant experience or 4 years of relevant experience in lieu of degree
Proven experience with Microsoft Excel and Word
Excellent written and verbal communication skills
Electrical troubleshooting skills
5 years of technical automotive or heavy truck repair preferred
3 to 5 years of thorough product and technical knowledge relating to TBB and FCCC product lines preferred.

Automotive Technical Service Support Specialist I

Key skills