Complex case ownership: Act as an escalation point for complex or sensitive B2B cases
Operational support: Support day-to-day B2B operations and support customers across phone, chat, and email
Cross-functional alignment: Drive alignment across Support, Sales, Technical Support, and Back Office to ensure a smooth customer journey.
Professional communication: Act as a role model for clear, professional, and trustworthy communication in all customer and stakeholder interactions.
Performance and quality: Drive individual and team KPIs to support scalable, high-quality B2B support.
Continuous improvement: Help improve B2B workflows and operational predictability so the team can work more efficiently and consistently over time.

Experience in B2B support, customer operations, or a similar field.
Confidence in handling complex or commercially important cases.
Strong ownership, structure, and judgement.
Clear and professional communication in Dutch and English.
Comfort working cross-functionally and building strong stakeholder relationships.
A drive to improve ways of working and support high-quality B2B operations.

B2B Support Specialist

Key skills