2nd Line AV Support Specialist

Role Overview

• Provide advanced support and troubleshooting for meeting room tooling.
• Maintain and manage meeting room equipment across the core business portfolio.
• Perform disaster recovery planning, testing, and documentation.
• Collaborate with 3rd level technical teams and external vendors on infrastructure and installations.
• Monitor vendor performance, support procedures, and escalate issues as required.
• Design, develop, and implement Power Platform solutions using Canvas Apps, SharePoint, Data Factory and Power Automate workflows.
• Create and customise various data entities, forms, views, and relationships.
• Support data migration from legacy systems to new systems.
• Develop dashboards, reports, and analytics using Power BI.
• Integrate Power Platform solutions with Microsoft 365, Dynamics 365, and third-party systems.
• Ensure all solutions follow security, governance, accessibility and best practices.
• Analyse ServiceNow ticket data and meeting room performance metrics.
• Gather, clean, and validate data from multiple sources.
• Build reports, dashboards, documentation, and applications to improve visibility and decision making.
• Drive process automation and service improvements using agile and data driven approaches.
• Lead and deliver IT and AV related projects to successful completion.
• Produce and maintain comprehensive technical documentation.
• Drive testing, training, and knowledge transfer 2nd level support teams.
• Build action plans to improve user experience, processes, and product innovation.
• Foster strong working relationships across IT, business stakeholders and vendors.

Requirements

• Proven experience in 2nd Level IT Support, technical support, or technical implementation roles.
• Experience of AV support is essential
• Experience of managing plan events and meeting rooms but also is proactive, can work behind the scenes to make the events run smoothly.
• Strong experience with: Windows, macOS, iOS, Android
• Microsoft 365 and Power Platform
• IT asset management and ticketing systems (e.g. ServiceNow)
• Hands-on experience with Power Apps, Power Automate, Dataverse, and Power BI.
• Solid understanding of AV, meeting room, and Unified Communications technologies.
• Experience working in Agile environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Proven ability to work independently and collaboratively.
• Excellent communication skills and strong customer focus.
• Demonstrated interest in process improvement, automation and innovation.

Tech Stack

• Android
• iOS
• MacOS
• ServiceNow

Benefits

• As part of our competitive remuneration package, flexible benefits are available.
• There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance
• You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more