Supporting, maintaining, and configuring core line business and supporting applications
Investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope
Coordinating and deploying new releases and application upgrades
Working as a part of a global team to provide application support across several applications
Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents
Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items
Developing and providing effective dashboards and regular reports to support leadership and project teams
Creating and maintaining sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s)
Performing analysis of the functionality of software applications and suggest significant improvements

6
10 years of experience in IT application support
Excellent IT skills with the ability to learn new systems and processes with ease
Experience with fund administration and finance applications
Experience in supporting core line business applications
Skill on Windows Boxes, Linux, IIS, SSIS, Ad accounts, SQL, database understanding
Understanding on Azure cloud
Understanding on Client Server Architecture
Educated to Batchelor Degree Level or equivalent qualifications/ work experience
Able to manage team and guide them with the Standard process
Able to provide MIS out of Tickets/work

Application Support Specialist

Key skills