Email & SMS Account Manager

Role Overview

• Own end-to-end delivery for a portfolio of telehealth and e-commerce clients, ideally 5–6 accounts at steady state
• Plan, build, QA, and schedule email and SMS campaigns, flows, and popups inside each client's ESP, primarily Klaviyo (with Customer.io on event-driven telehealth accounts)
• Own client communication: weekly updates, monthly performance reports, proactive wins and risk flags, and fast responses during business hours
• Manage segmentation, suppressions, and deliverability for each account, protecting domain reputation and list health
• Run walk-the-funnel QA before anything ships, catching errors before they reach the client, not after
• Turn monthly strategy into clear briefs for copywriters and designers, keeping every deliverable on schedule through the five-station pipeline
• Own routine incident response and fixes for your accounts, so problems are handled before they reach the founder
• Maintain a compliance-aware brand voice across all patient communications (for example, no protected health information in subject lines)
• Collaborate across ClickUp, Slack, Google Workspace, and review-level Figma to keep work organized and visible

Requirements

• 3–5 years of hands-on experience running email and SMS campaigns, flows, and popups in a major ESP
• Advanced Klaviyo experience (or a close equivalent)
• Customer.io experience is a strong plus, since it's event-driven and common in telehealth
• Excellent, error-free written English
• Genuinely organized and reliable across multiple accounts and deadlines, with nothing slipping through the cracks
• A proactive, empathetic communicator who flags issues early and brings solutions, with real ownership and agency over their accounts
• Able to work US business hours and operate independently within documented SOPs
• Strong data fluency: you can read and act on performance data without hand-holding, and you're comfortable with A/B testing to refine what's working
• A positive, high-energy attitude and the kind of judgment that earns client trust

Benefits

• Competitive compensation discussed individually based on experience and location
• Fully remote role with a small, fast-moving, documentation-driven team
• Real ownership of your accounts and the autonomy to run them within clear SOPs
• Clear KPIs and structured feedback, so you always know where you stand
• Exposure to a specialized, high-growth corner of marketing (telehealth retention) and the chance to grow with an AI-assisted agency