Underwriting Support Specialist

Role Overview

• Serve as a primary point of contact for agents and brokers by gathering information on behalf of the underwriters, answering questions, resolving low‑complexity issues, and facilitating the overall servicing of accounts.
• Support the processing of business transactions that do not require underwriter review or signoff.
• Take necessary measures to obtain information needed to finalize inquiries and transactions, maintaining a suspense and follow‑up system for outstanding underwriting items.
• Ensure accuracy of all information entered into internal systems and verify that all required documentation is complete and properly filed.
• Routinely communicate with team members, agents/brokers, and key business partners—including international colleagues within our Energy & Marine division—to research, gather, and validate information needed to review, analyze, and complete transactions.
• Utilize and adhere to internal guidelines, procedures, and service standards to ensure all assigned work is processed accurately, efficiently, and in compliance with regulatory and internal requirements.
• Participate in problem‑solving activities to define issues, identify root causes, design and test solutions, and implement process improvements.
• Apply continuous improvement methodologies to enhance workflow efficiency and eliminate recurring problems.
• Under the direction of an Underwriter, attach appropriate forms, process policy changes, and support technical underwriting tasks as needed.
• Build and maintain effective working relationships with clients, brokers, and internal teams across both wholesale and retail business units.
• Participate in special projects and additional duties as assigned to support team operations, meet customer needs, and achieve business objectives.

Requirements

• Bachelor’s degree preferred
• High school diploma required
• 0–1 years of experience required
• Excellent oral and written communication skills
• Strong organizational skills and ability to manage multiple priorities in a fast‑paced environment
• Ability to work independently and collaboratively
• Strong attention to detail and ability to follow established processes
• Willingness to pursue insurance designations (e.g., AINS)
• Intermediate proficiency in MS Word and Excel

Benefits

• Health insurance
• 401(k) with employer match contributions
• Employee Stock Purchase Plan
• Paid Time Off
• Corporate holidays
• Floating holidays
• Parental leave