Provide onsite support for our users whenever they need a helping hand
Respond to support requests and provide technical assistance for hardware, software, and network issues
Install, configure, and maintain computer systems while providing user training on IT applications
Monitor network performance, troubleshoot connectivity issues, and assist with user account management
Document and track all support cases through to resolution
Contribute to IT projects and initiatives as they arise

Ability to be in the office 4 days a week
Understanding of computer hardware, software, and operating systems (Windows, macOS, Linux)
Excellent problem-solving and troubleshooting skills
Strong communication abilities and team collaboration skills
Bachelor's degree in Computer Science, Information Technology, or related field (preferred)
Experience with networking concepts, protocols, and command line scripting (Bash/PowerShell) is a plus

IT Support Specialist

Key skills