National Account Manager – Automotive Refinish

Role Overview

• Acts as a primary point of contact for identified customers and builds strong, collaborative relationships
• Understands the key elements of the business agreement with the account
• Manages Service Level Agreement (SLA) to ensure that all parties deliver on expectations
• Collaborates jointly to create a consistent strategic plan that focused on optimizing material gross profit or reducing the liquid cost per hour and includes coordination with vendors and manufacturers who also service the account
• Assesses customer needs to refine the evolving company-wide strategic plan
• Provide in-depth consultative support relative to top-line sales, estimatics, company-wide standard operating procedures (SOP’s), technician training, OEM Certifications, and their internal leadership development to be a part of the customer’s long-term success
• Sets key performance indicator (KPI) goals and measures Axalta’s performance and location KPIs against our promised deliverables
• Ensures that data is tracked monthly, performance is analyzed and results are communicated effectively
• Coordinates meetings to review the strategic account plan, goals and the milestones
• Facilitates process improvement roundtables with key staff
• Leads paint conversion efforts and solicits distribution resources to support
• Following conversions, lead the process to ensure that locations are fully optimized with the value-added resources that Axalta provides
• Maintains an organized communication approach and ensures that all customer interactions are documented in SalesForce (SFDC)
• Uses technology (SharePoint, Salesforce, Office365, etc.) to further productivity and enhance communication with team and customers
• Involves local Axalta teams and engages the appropriate resources for additional support when necessary

Requirements

• An experienced sales professional with Automotive Refinish background and a strong track record of successful customer support
• Minimum of 10 years of Automotive Refinish industry experience
• Bachelor’s degree preferred but not required
• In-depth knowledge of collision repair process as well as distribution fundamentals
• Well-developed project management skills to be able to manage multiple projects
• Ability to lead team and drive performance
• Demonstrates and fosters teamwork with team and peers
• Ability to influence and motivates distribution partners to accomplish business goals
• Effectively uses collaborative approach to problem solving
• Possesses self-discipline and maintains effective performance in unstructured and autonomous conditions
• Presents oneself in professional manner throughout all levels of the organization
• Effective written and oral communication as well as presentation skills
• Competent Office365 skills (Word, Excel, PowerPoint)
• Must be willing and able to travel > 50% of the time
• Valid Driver’s License required

Tech Stack

• SFDC

Benefits

• Health insurance
• Professional development opportunities
• Flexible work arrangements