Account Manager

Role Overview

• Drive Revenue Growth: Own retention, expansion, and Net MRR performance across your portfolio by identifying opportunities to grow customer investment and reduce churn risk.
• Lead Retention and Save Efforts: Confidently manage at-risk situations and cancellation requests by diagnosing the core issue, reinforcing value, and executing thoughtful save strategies.
• Build and Maintain Trusted Relationships: Manage a dedicated portfolio of customer accounts by understanding each customer’s business goals, current challenges, and opportunities for growth.
• Deliver Consultative Recommendations: Translate customer goals, performance data, and Clutch product capabilities into clear recommendations across multiple products that improve account outcomes and support revenue growth.
• Own the Sales Process: Lead expansion and renewal opportunities from discovery through close, including value positioning, objection handling, negotiation, and pricing conversations.
• Develop Account Plans: Use performance data, customer goals, and product adoption signals to identify expansion opportunities, improve account health, and reduce churn risk.
• Accurate Forecasting and Reporting: Maintain clean and accurate records in HubSpot, including account activity, pipeline visibility, renewal opportunities, expansion opportunities, and risk status.
• Collaborate Cross-Functionally: Partner with Customer Success, Product, Marketing, and Revenue leadership to surface customer feedback, improve the customer experience, and advocate for client needs.

Requirements

• 2+ years of experience in account management, sales, customer growth, or another revenue-focused client-facing role.
• Demonstrated track record of hitting or exceeding quota, retention, expansion, or revenue targets.
• Proven experience managing customer relationships, handling objections, and navigating difficult conversations.
• Strong written, verbal, and interpersonal communication skills.
• Strong negotiation skills, with the ability to clearly articulate value and manage conversations around pricing, contracts, and performance.
• Results-oriented mindset, with a strong internal drive to hit goals and positively impact key metrics like Net MRR.

Benefits

• 401(k) Match, 100% Immediate Vesting
• Cigna Medical, Dental & Vision
• Life Insurance
• Short-Term and Long-Term Disability Benefits
• Fertility Benefits
• ComPsych Employee Assistance Program, Ginger Mental Health Benefits, and Talkspace On-Demand Mental Health Benefits
• Commuter Benefits
• Paid Time Off: 15 vacation days, 7 sick days, 12 holidays, 3 flexible holidays, 2 community service days, and 2 mental health days
• Well-stocked pantry, fridge, and bi-weekly catered lunches
• Structured Learning and Development Opportunities
• Business Casual Work Environment