Drive Revenue Growth: Own retention, expansion, and Net MRR performance across your portfolio by identifying opportunities to grow customer investment and reduce churn risk.
Lead Retention and Save Efforts: Confidently manage at-risk situations and cancellation requests by diagnosing the core issue, reinforcing value, and executing thoughtful save strategies.
Build and Maintain Trusted Relationships: Manage a dedicated portfolio of customer accounts by understanding each customer’s business goals, current challenges, and opportunities for growth.
Deliver Consultative Recommendations: Translate customer goals, performance data, and Clutch product capabilities into clear recommendations across multiple products that improve account outcomes and support revenue growth.
Own the Sales Process: Lead expansion and renewal opportunities from discovery through close, including value positioning, objection handling, negotiation, and pricing conversations.
Develop Account Plans: Use performance data, customer goals, and product adoption signals to identify expansion opportunities, improve account health, and reduce churn risk.
Accurate Forecasting and Reporting: Maintain clean and accurate records in HubSpot, including account activity, pipeline visibility, renewal opportunities, expansion opportunities, and risk status.
Collaborate Cross-Functionally: Partner with Customer Success, Product, Marketing, and Revenue leadership to surface customer feedback, improve the customer experience, and advocate for client needs.
Requirements
2+ years of experience in account management, sales, customer growth, or another revenue-focused client-facing role.
Demonstrated track record of hitting or exceeding quota, retention, expansion, or revenue targets.