About this role
Role Overview
- Lead end-to-end onboarding and offboarding for assigned countries, ensuring accuracy, timeliness, and a high-quality employee experience.
- Oversee complex employee data changes across HR systems and conduct quality checks on work completed by junior coordinators.
- Manage escalated lifecycle cases requiring deeper process or policy knowledge.
- Run complex HRIS reports and conduct regular data audits to maintain compliance and accuracy.
- Prepare and interpret HR data reports, identifying trends or risks and communicating findings to HR Managers and HRBPs.
- Validate payroll-impacting data changes and support the resolution of discrepancies in partnership with Payroll.
- Act as a Tier 2 escalation point for complex employee queries requiring in-depth process and policy knowledge.
Requirements
- Strong, hands-on knowledge of HR processes, HRIS systems, and employment lifecycle administration.
- Ability to manage complex, multi-country process activities and maintain data accuracy under volume and time pressure.
- Practical experience with payroll input preparation and benefits administration.
- Capable of supporting and managing low-to-medium complexity ER cases with professionalism and consistency.
- Clear, professional communicator — written and verbal — able to engage effectively across employee, HRM, and HRBP audiences.
- Manages high-volume, multi-step workloads across case management, payroll inputs, and project tasks simultaneously.
- Proactively identifies gaps in HR processes and tools and proposes improvements.
Benefits
- An inclusive environment to thrive
- Be rewarded for your efforts