build an agentic Professional Services organization
lead a Professional Services team of engineers and delivery managers
own delivery quality end-to-end
partner with Sales & Accounts to scope and price engagements accurately
represent Professional Services credibly with senior internal and external stakeholders

8+ years of leadership experience in Professional Services, implementation, or technical consulting
5+ years delivering services for enterprise SaaS or PaaS customers
experience building a services portfolio—defining offerings, pricing them, and making them repeatable
experience working the full commercial loop—not just delivery, but scoping with Sales
comfortable operating in or alongside an AI-augmented delivery model
demonstrated ability to engage with executive stakeholders

Director of Professional Services, WordPress VIP

Key skills