Home
Jobs
Saved
Resumes
Director of Support, WordPress VIP at Automattic | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Director of Support, WordPress VIP
Automattic
Remote
Website
LinkedIn
Director of Support, WordPress VIP
United States
Full Time
3 hours ago
$100,000 - $165,000 USD
Visa Sponsor
Apply Now
Key skills
AI
SaaS
Leadership
Remote Work
Sales
About this role
Role Overview
Lead a 40+ person global Support and Engineering team operating 24/7
Lead the continued build-out of an AI-augmented Support model
Help set the strategic vision for Support and CX
Coach and develop the bench of Support leads
Shape VIP’s enterprise Support offering in partnership with Product, Sales, and CX
Continue building best-in-class reporting on Support outcomes
Engage credibly with senior internal and external stakeholders
Requirements
10+ years of leadership experience in Support or customer-facing organizations
Direct experience leading a Support organization
5+ years supporting SaaS or PaaS products for large enterprise customers
Experience leading a mature Support organization of 50+ team members
Commercial mindset comfortable thinking about ARR and retention
Demonstrated fluency with AI-augmented Support models
Proven track record of performance management
Benefits
Competitive base salary
Open vacation policy
Remote work options
Full benefits package including health insurance and retirement plan
Apply Now
Home
Jobs
Saved
Resumes