Administrative & Billing Coordinator

Role Overview

• Answer incoming customer and client phone calls professionally and efficiently.
• Create, process, and send invoices accurately and timeously.
• Perform general administrative and secretarial duties.
• Manage billing and invoicing functions with a high degree of accuracy.
• Process information received from field technicians.
• Capture job details accurately within the company system.
• Issue invoices and maintain accurate records.
• Support day-to-day office operations and administrative processes.
• Communicate effectively with customers, clients, and internal stakeholders.
• Identify and address discrepancies or errors proactively.
• Maintain confidentiality and professionalism in all interactions.

Requirements

• Previous experience in an administrative, secretarial, office support, or customer service role.
• Excellent verbal and written English communication skills with a clear and professional accent.
• Strong attention to detail and commitment to accuracy.
• Experience with billing, invoicing, or administrative financial tasks.
• Strong organisational and multitasking abilities.
• Ability to work independently and take initiative.
• Excellent problem-solving and critical-thinking skills.
• High level of accountability, integrity, and honesty.
• Ability to learn new systems and processes quickly.
• Reliable, proactive, and self-motivated.
• Strong work ethic and commitment to producing high-quality work.