Provide timely issue resolution, proactive communication, and exceptional service delivery to clients, merchants, and customers.
Handle inbound and outbound interactions and resolve complex inquiries.
Ensure a smooth and positive customer experience across programs and systems.
Exemplify TreviPay Mission and Values in handling cases and calls.
Meet or exceed department metrics, program SLAs, and SLSs.
De-escalate challenging customers and provide sound judgment to route escalated requests to appropriate teams.
Serve as a primary contact providing timely, accurate, and comprehensive responses to questions and issues.
Collaborate with team members and leadership to improve processes and training documentation.

Minimum two years of customer support experience with inbound and outbound calls and cases/email.
Motivated and enthusiastic with a desire to be in Customer Success.
Organized and self-sufficient with moderate supervision needed and the ability to communicate a summary of completed tasks to leaders.
Ability to skillfully manage challenging customer situations.
Coachable with the ability to improve performance based on feedback.
Proficient with Outlook, Word, and Excel.
Ability to work in a team and independent environment.
Ability to consistently meet expectations in an ever-changing environment.
Professional written and verbal communication skills.
Fluent/Native in French (Written & Verbal)
Good written and verbal English (minimum C1)

Program Support Partner, French & English Fluency

Key skills