Ensure the client has the best understanding of our platform, technical capabilities, and know how to enable their success while learning about their unique business needs and how they align with future product development at Breezeway.
Accelerate new user adoption through functional and conceptual instruction and provide ongoing education on new features.
Maintain continuous engagement with clients to increase value and build confidence in the product by providing ongoing education on new features and products.
Drive further adoption.
Identify upsell opportunities.
Identify business churn risks early, and create action plans to circumvent them.
Develop strategies for engagement, adoption, and success planning, by analyzing data and client feedback. Further drive value by identifying additional upsell and cross sell opportunities.
Represent the voice of the client internally, and provide feedback that enables continuous development and improvement of how we do business.
Apply a solution-oriented approach to meeting client needs, and escalate client issues quickly.

2-4 years experience in client success or account management.
Experience promoting SaaS solutions in a client success role.
Strong project management and prioritization methods.
Experience with CRM software and web-based tools.
Proven ability to effectively juggle multiple projects with competing priorities.
Experience in startups is a bonus.
Experience in the property management industry is a bonus.

Breezeway is an equal opportunity employer.
Prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.
Embrace diversity and are committed to creating an inclusive workplace.
Respect fosters open-mindedness and curiosity, enabling us to gain valuable perspectives from our teammates, the market, and our clients.

Client Success Manager

Key skills