Key skills
AILeadershipStakeholder ManagementRisk ManagementCommunicationSales
About this role
Role Overview
- Lead workstreams or small project teams across customer-led transformation engagements.
- Analyse client challenges across sales, service and marketing, identifying opportunities to improve customer outcomes, commercial performance and operational effectiveness.
- Support the design and delivery of solutions across areas such as sales effectiveness, service excellence, contact centre transformation, field service improvement, marketing transformation, customer journeys, operating model design, process optimisation and technology-enabled change.
- Manage day-to-day client relationships, including facilitating workshops, presenting findings, managing actions and handling challenging conversations appropriately.
- Coach, develop and review the work of junior team members, helping them build consulting skills and customer transformation knowledge.
- Contribute to business development activity, including proposals, credentials, client conversations and proposition development.
- Build your knowledge of customer, sales, service and marketing trends, including digital, data, automation, AI and emerging technologies.
- Uphold PwC’s standards for quality, risk management, independence, professional conduct and client delivery.
Requirements
- Experience delivering customer-led transformation work across one or more areas of sales, service, marketing, customer experience, operating model design, process improvement, digital enablement or technology-enabled change.
- Strong consulting skills, including problem structuring, analysis, stakeholder management, workshop facilitation, communication and storytelling.
- Experience supporting transformation projects from strategy and design through to implementation, including managing workstream plans, deliverables, risks and client expectations.
- Experience contributing to business development activity, including proposals, credentials, client conversations, market insight, proposition development or account planning.
- Evidence of leadership within project teams, including coaching junior colleagues, reviewing deliverables, providing feedback and creating a positive and inclusive team environment.
Benefits
- empowered flexibility and a working week split between office, home and client site
- private medical cover and 24/7 access to a qualified virtual GP
- six volunteering days a year and much more