Customer Success Manager
United States of America
Full Time
1 hour ago
$75,000 - $95,000 USD
Visa Sponsor
Key skills
Customer Success ManagementAccount ManagementClient ServicesSales SupportSoftware Platform ExplanationCustomer Relationship Management (CRM)Learning Management Systems (LMS)Healthcare Domain KnowledgeHuman Services Domain KnowledgeCompliance TrackingWorkforce TrainingCRMLeadershipCommunicationCustomer SuccessSales
About this role
Training & eTracking Solutions is a fast-growing online training and compliance platform serving various sectors in human services and healthcare. They are seeking a Customer Success Manager to enhance the customer experience, manage relationships, and ensure clients derive maximum value from their platform.
Responsibilities:
- Lead customer onboarding and ensure new customers are set up for success
- Serve as the primary point of contact for assigned customers
- Build strong relationships with administrators, executives, and training leaders
- Help customers understand and use the LMS, compliance tracking tools, reporting features, and training content
- Conduct check-ins, platform walkthroughs, and customer success calls
- Monitor customer usage and proactively identify accounts that may need additional support
- Answer customer questions and coordinate with internal teams to resolve issues
- Gather customer feedback and communicate trends, pain points, and product requests to leadership and the technology team
- Support renewals by maintaining strong relationships and demonstrating ongoing value
- Identify upsell opportunities where additional services, courses, compliance support, or technology features would benefit the customer
- Maintain accurate customer notes, follow-up tasks, and account information in the CRM or internal tracking systems
- Help create customer-facing resources, guides, FAQs, and training materials
- Represent the company professionally during customer meetings, demos, conferences, and follow-up conversations
Requirements:
- Experience in customer success, account management, client services, sales support, implementation, training, or a related role
- Strong communication and relationship-building skills
- Comfortable learning and explaining software platforms
- Highly organized with strong follow-through
- Ability to manage multiple accounts and priorities at the same time
- Comfortable working in a growing company where processes are evolving
- Strong problem-solving skills and a customer-first mindset
- Experience with LMS platforms, healthcare, human services, compliance, or workforce training