Customer Service Specialist

Role Overview

• Answering phone calls and addressing customer inquiries.
• Greeting clients with a friendly and professional demeanor.
• Providing basic administrative assistance for various computer systems used in the calibration laboratory.
• Maintaining the Customer Relationship Management system (CRM).
• Responding to customer service calls, emails, and web requests promptly and courteously.
• Quoting and scheduling field service/onsite jobs to include the monthly schedule.
• Following up with customers on past due invoices.
• Performing shipping and receiving duties, as needed.
• Processing calibration documents for technicians.
• Generating calibration quotes.
• Other duties and responsibility, as necessary.

Requirements

• 2 – 5 yrs relevant experience with a High school diploma or equivalent
• Experience in industrial, manufacturing, or electronic/mechanical product and/or services support highly desired
• Exceptional customer service and phone skills
• Some Account Receivables experience desired
• Excellent interpersonal, verbal and written communication skills
• Attention to detail
• Must be personable and interact comfortably with clients and co-workers
• Must be able to work independently with minimal supervision
• Efficient with Microsoft office, specifically Excel and Outlook