Lead and develop the North America Community Relations organization, including Community Relations Sales Managers, fostering a culture of accountability, collaboration, and continuous improvement
Develop and execute customer engagement strategies that strengthen executive relationships, improve customer satisfaction, increase retention, and identify expansion opportunities across the existing customer base
Drive revenue growth through renewals, upsell and cross-sell opportunities, while partnering with the New Business Sales team to ensure a seamless customer lifecycle
Serve as a leadership sponsor for strategic customer relationships, proactively managing escalations, mitigating risk, and ensuring successful customer outcomes
Partner cross-functionally with Product, Professional Services, Customer Support, Marketing, and Sales Leadership to align customer needs with business priorities and advocate for continuous product and service improvements
Monitor business performance through customer and revenue metrics, pipeline health, and team performance, providing regular updates and strategic insights to executive leadership
Represent StarRez at customer meetings, user conferences, industry events, and other strategic engagements to strengthen customer relationships and reinforce our market leadership

5+ years of experience in Sales, with sales management within a SaaS or enterprise software environment
Demonstrated success managing strategic customer relationships while driving revenue growth through customer expansion and retention initiatives
Experience partnering cross-functionally with Product, Professional Services, Marketing, and Support organizations
Strong executive communication, negotiation, presentation, and relationship-building skills
Experience utilizing CRM platforms such as Salesforce to manage customer relationships, forecasting, and business insights.

Director, Sales

Key skills