Monitor the acceptance process for products delivered to customers.
Serve as the main point of contact during the acceptance period.
Guide customers on steps, deadlines, and documentation related to acceptance.
Record, track, and manage incidents identified during product receipt.
Engage and follow up with internal teams to resolve pending issues and non-conformities.
Monitor KPIs, controls, and reports for the area.
Ensure compliance with contractual and operational deadlines.
Keep records of interactions and service status up to date.
Support continuous improvement of customer service and client follow-up processes.

🏥 Health and Dental Insurance
🧘🏿‍♀️ Zenklub: health and wellness platform, including psychological counseling
🧑🏿‍⚕️ Casa da Saúde: medical and dental consultations, as well as clinical exams
🏋🏿‍♀️ Gympass
🍴 On-site cafeteria or 🍕 Meal Voucher
💊 Pharmacy Discount
🚑 Medical Emergencies: partnership with the health plan for home or phone care
👨🏿‍💻 Semi-flexible hours
🏠 Hybrid work
👶 Childcare allowance and Maternity Kit
🚀 Discounts at Universidade Positivo (UP) – for employees and dependents
📒 Learn More: Professional Development Portal
👧 Discounts at Colégio Positivo for employees' children
💰 PPR (Performance-based bonus)
👉🏻 Good Card: card accepted at over 130,000 establishments
✔️ Life Insurance
💵 Payroll-deductible loan
💲 Private pension plan
🚌 Transportation Voucher or 🚗 Parking
💻 Positivo Partner: website with discounts on our products

Administrative Analyst (Mid-level) – Government

Key skills