Medical Virtual Assistant – Interventional Pain Management

Role Overview

• Answer incoming patient and referral calls in real time and manage high-volume phone inquiries professionally.
• Return voicemails and patient callbacks promptly, route calls to the appropriate team members, and provide excellent service to patients and referring providers.
• Help reduce missed calls and ensure patients receive timely, helpful, and empathetic support.
• Process and follow up on prior authorization requests with insurance companies.
• Verify patient insurance eligibility and benefits before appointments and communicate any coverage issues.
• Assist with billing follow-ups, delayed claims, and coordination with the billing department to help resolve outstanding billing issues.
• Schedule, reschedule, and cancel appointments in Tebra EHR while coordinating appointment availability with clinical staff.
• Maintain accurate patient records and documentation in the EHR while following HIPAA compliance standards.
• Support daily administrative tasks to improve office efficiency and help reduce scheduling delays and billing backlogs.

Requirements

• Medical Office / Healthcare Experience: Required. Candidates must have previous experience in a medical office, healthcare setting, or similar patient-facing administrative environment.
• Clinical Background: Highly preferred. Candidates with an RN, LPN, Medical Assistant, or similar background are strongly encouraged to apply.
• Insurance Verification & Prior Authorization Experience: Required. Candidates must have knowledge of insurance verification and prior authorization processes.
• Medical Billing / Claims Follow-Up Experience: Preferred. Familiarity with billing follow-ups, delayed claims, and insurance-related administrative tasks is highly valuable.
• EHR Experience: Required. Candidates must have experience working with electronic health record systems. Experience with Tebra EHR is preferred but not required.
• Excellent verbal and written English communication skills.
• Professional, friendly, confident, and empathetic phone manner.
• Strong customer service skills with the ability to support patients, referring providers, insurance companies, clinical staff, and billing teams.
• Able to handle high call volumes while maintaining accuracy, patience, and professionalism.
• Highly organized with strong attention to detail.
• Able to multitask, prioritize, and work effectively in a fast-paced environment.
• Reliable, punctual, self-motivated, and proactive with minimal supervision.
• Strong problem-solving, critical thinking, and follow-through skills.
• Comfortable handling confidential patient information while maintaining HIPAA compliance.
• Strong computer proficiency and ability to work with multiple systems simultaneously.
• Positive, team-oriented attitude and able to work consistently during the required schedule.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.