Group Product Operations Manager, Strategy & Central Ops

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. They are seeking a Group Product Operations Manager, Strategy & Central Ops to define and evolve the foundations of how Motive’s product organization plans, builds, launches, and communicates products at scale.

Responsibilities:

• Design and continuously improve the core processes, operating rhythms, and standards that power Motive’s product organization
• Define and evolve how we plan, build, launch, and review products at scale, treating the product development lifecycle as a system that must be clear, efficient, and adaptable as the company grows
• Develop and maintain a deep, hands-on understanding of Motive’s product suite and the day-to-day workflows of our PMs to ensure all operational systems and processes effectively support how they build and ship
• Build and maintain the tooling, trackers, and workflows that enable consistent product execution across the entire product organization
• Translate leadership strategy into clear execution models, including planning cycles, MBRs, and company-wide product updates
• Establish and uphold quality standards for product artifacts, documentation, and team rituals, ensuring clarity, consistency, and credibility across teams
• Define and operationalize how Product Ops partners with key stakeholders such as Product Marketing and Support, reducing duplication of work and improving how information flows across the organization
• Own the foundations of internal product communication, ensuring Sales, Support, and other teams understand what’s launching, when, and why - supported by scalable tools and clear standards
• Lead change management for new processes and systems, ensuring teams understand the intent, adopt changes smoothly, and see measurable improvements
• Strategically manage and evolve the Product Operations tool stack to support efficient workflows, visibility, and decision-making
• Lead and develop a team of Product Operations managers, raising the bar on execution quality and shifting the function from reactive support to proactive system design

Requirements:

• 8+ years of experience in Product Operations, Product Management, Program Management, Strategy & Ops, Consulting or a related role within a technical organization
• 2+ years of people management experience, including hiring, coaching, performance management, and setting execution standards for a team
• Experience owning and evolving product development processes, operating cadence, or planning frameworks at scale
• Proven ability to design systems and workflows that are adopted across large, cross-functional product organizations
• Strong strategic thinking paired with hands-on execution - you can define the 'what' and drive the 'how.'
• Experience working closely with Product, Engineering, Design, Product Marketing, and Support leaders
• Demonstrated ability to lead change, drive alignment, and influence without authority
• Excellent written and verbal communication skills, with the ability to create clear, executive-ready narratives
• Experience managing and mentoring high-performing teams
• Comfort working with data, tools, and dashboards to drive visibility, accountability, and continuous improvement