About this role
R1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals and health systems. As a Team Lead in Customer Service, you will assist with escalated cases, prepare and analyze productivity metrics, and develop team members to promote quality.
Responsibilities:
- Assist in establishing and implementing departmental initiatives
- Measure and monitor staffing levels, assign duties and responsibilities as appropriate
- Complete performance evaluations, track time and attendance
- Troubleshoot and resolve issues with client concerns with a sense of urgency
- Train and educate staff on new process changes
Requirements:
- High School Diploma or GED, preferred
- Minimum 3 years' experience