Chat Customer Service Specialist

Morris-Jenkins is a recognized leader in the HVAC, plumbing, and electrical services sector, and they are seeking a Chat Customer Service Specialist. In this role, you will support customers through digital communication channels, educate them about products and services, and ensure a seamless customer experience by processing requests and collaborating with other departments.

Responsibilities:

• You’ll support customers who need help
• You’ll educate customers
• You’ll engage with customers online
• You’ll process customer requests
• You’ll partner with other departments

Requirements:

• High School Diploma or GED
• 1 year of experience with sales and/or customer support via digital correspondence
• Excellent written & verbal communication skills fluently in the English language
• Ability to write and communicate concisely, yet persuasively
• Impressive Customer Service skills with emphasis on the ability to properly defuse situations and maintain good rapport with customers without verbal communication
• Strong multi-tasking skills with the ability to assist multiple customers at a time
• Able to think quickly, as well as anticipate & solve problems effectively
• Demonstrated competency in Windows-based PC environment, internet, and use of automated systems
• Proficient skills in Microsoft Office applications including Word, Excel, and PowerPoint
• Keyboard typing proficiency a minimum of 50 WPM
• Alignment & commitment to company values (honesty, integrity, fairness, and respect)
• Bachelor's degree in related field, such as Business Admin., Marketing, Public Relations, etc
• 3+ years of experience in sales and/or customer support via digital correspondence
• Prior experience in marketing
• Service Titan Experience