Sales Development Representative

Photobooth Supply Co. is seeking a driven and proactive Sales Development Representative to join their team. In this role, you will be the first point of contact for inbound leads, engaging with potential customers and maintaining a healthy pipeline to support the sales process.

Responsibilities:

• Pipeline Management: Manage and qualify inbound leads via live chat, email, and other platforms to build and maintain a healthy pipeline of prospects
• Utilize tools like HubSpot CRM and Gong to log interactions, track lead status, and ensure accurate data management
• Lead Qualification: Quickly assess potential customers’ needs and determine their fit for our solutions based on established qualification criteria
• Escalate qualified leads by booking discovery calls or product demos with Inside Sales Representatives
• Meeting Scheduling: Proactively engage with leads to schedule meetings with Inside Sales Representatives
• Ensure meetings are booked efficiently, minimizing scheduling conflicts
• Customer Engagement: Provide exceptional first responses to inbound inquiries, ensuring prompt and professional communication
• Act as the face of the company in live chat interactions, addressing customer questions and guiding them to the next steps in the sales process
• Collaboration and Feedback: Collaborate with the sales and marketing teams to refine lead qualification criteria and improve messaging
• Provide feedback to the marketing team regarding lead quality and customer inquiries to help optimize campaigns
• Technical Proficiency: Learn and demonstrate an in-depth understanding of our photo booth products and services to confidently address customer questions

Requirements:

• Ability to make 100+ calls per day
• 1+ years of experience in sales development, customer support, or a similar role, preferably with live chat or hybrid communication experience
• Proficiency in CRM tools, particularly HubSpot CRM and Gong, for managing leads and tracking interactions
• Strong verbal and written communication skills
• Self-motivated, proactive, and able to work independently to meet targets
• Exceptional organizational and time management skills
• Comfortable working PST hours. US-based candidates must live in one of the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Montana, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, Texas, Tennessee, Utah, Virginia, Wyoming
• Experience in AI driven platforms and tools
• Familiarity with lead qualification frameworks such as BANT, CHAMP, or similar
• Background in customer success or support in a SaaS or technology-driven environment