Product Management Lead

Ciklum is a leading product engineering company looking for a Product Management Lead to join their team in the US. This role requires a professional who can oversee complex delivery cycles, support business development, and manage client relationships while driving high-quality execution in the Healthcare vertical.

Responsibilities:

• Support the commercial team in identifying and shaping new CX business opportunities by providing deep product expertise
• Act as the primary product point of contact for clients, ensuring their vision is translated into actionable roadmaps
• Represent the company’s product excellence at industry events and contribute to thought leadership
• Lead the end-to-end product lifecycle from discovery to launch, ensuring every solution meets both user needs and client business objectives
• Manage and mentor multidisciplinary squads (Design, Engineering, Data) to deliver CX solutions
• Work closely with our global engineering hubs to ensure seamless communication and delivery consistency across time zones
• Initially run lead point on an exciting, large scale, transformative engagement on East Coast of US, in the Healthcare/Medicare space
• Direct the tactical execution of CX initiatives, ensuring the team adheres to best-in-class product mgmt standards
• Support the recruitment and onboarding of new local talent and provide day-to-day mentorship to junior and mid-level product managers
• Track and report on product performance metrics and project KPIs to ensure delivery stays on course
• Refine and implement product discovery toolkits and delivery artifacts to be used across the US team
• Stay at the forefront of CX trends and AI applications to ensure our delivery remains innovative and competitive

Requirements:

• Proven experience as a Senior Product Manager or Lead Product Manager, ideally within a fast-paced environment
• Strong consultancy background, with experience delivering client-facing projects (Big Four or specialized boutique experience preferred)
• Expert-level skills in product discovery, framing, and delivery, with a portfolio of successful launches
• Strong interpersonal skills with the ability to manage stakeholder expectations at the VP and Director level
• Experience working as a generalist across multiple domains, with the agility to pivot between industries (e.g., Healthcare to Banking)
• Practical experience integrating AI technologies into product features or workflows
• Experience in managing a small portfolio of related products or workstreams
• Active involvement in team growth, including interviewing and mentoring
• Deep familiarity with Agile/Scrum methodologies and modern product management tools (Jira, Productboard, etc.)
• Domain experience in one of our core markets: Healthcare, Banking, FS, or Retail