Senior Product Manager, Commerce - AI & Platform (100% Remote - USA East Coast)

Hopper Technology Solutions is seeking a Senior Product Manager to lead their AI & Commerce Foundations Team. This role involves defining the AI strategy for their B2B e-commerce platform and managing core platform elements while ensuring partner success through effective product management.

Responsibilities:

• Own architecture decisions for authentication, APIs, loyalty, and payment systems
• Ship features that reduce partner integration time from weeks to days
• Build for two audiences: internal teams (Flights, Cars, Checkout) and external B2B partners
• Work with senior engineers to turn AI/ML capabilities into a prioritized roadmap
• Own the full lifecycle: identify opportunities, define MVPs, ship, and iterate
• Coordinate engineers, data scientists, and partner success to ship AI features that solve partner needs

Requirements:

• You've designed APIs and SDKs. You know what makes APIs easy to adopt and hard to break
• You challenge technical assumptions and prioritize shipping over perfect architecture
• You think in systems, understanding how auth, APIs, and payments connect
• You've built and launched at least one product from scratch, preferably in the B2B or platform space
• You have 5+ years of experience in product management, with at least 2 years in B2B or platform products
• You're comfortable with SQL, A/B testing, and using data to make product decisions
• You've shipped products without big budgets, design teams, or clear direction
• You understand when to use RAG vs fine-tuning, and can explain LLM limitations (hallucinations, latency, cost)
• You've worked with AI APIs (OpenAI, Anthropic, etc.) or implemented AI features
• You talk to customers regularly and use their feedback to prioritize
• You write clear documentation, present to executives, and facilitate decisions across teams
• You prioritize ruthlessly and make decisions with incomplete information
• You stay effective when priorities shift