Product Introduction Support Manager

Alstom is a leading company in the transport sector, offering a wide range of mobility solutions. They are seeking a Product Introduction Support Manager to ensure operational efficiency and provide technical support for commissioning, warranty, and maintenance activities of passenger rail cars and locomotives.

Responsibilities:

• Contribute to continuous improvement initiatives to enhance maintenance procedures and passenger experience
• Provide technical support and guidance on Commissioning, warranty and maintenance operations for Passenger Rail Cars and Locomotives
• Ensure compliance with safety, quality, and regulatory standards during field support activities
• Collaborate with the Engineering Manager to plan and prioritize maintenance tasks
• Diagnose complex technical issues and propose effective solutions
• Liaise with clients and operators to understand their needs and ensure customer satisfaction
• Prepare and present detailed reports on field activities and project progress
• Train and mentor junior staff in maintenance best practices and company standards

Requirements:

• Degree in Mechanical, Electrical, or Industrial Engineering
• Minimum 5 years relevant experience
• Knowledge of maintenance procedures, fleet support, and operational efficiency in rail or related industries (aviation, bus, large-scale fleet maintenance, or military maintenance)
• Familiarity with production/assembly/site management or methods engineering
• Proficiency in process-oriented frameworks (Kaizen/5S, task sequencing, maintenance scheduling/planning)
• Strong computer proficiency (Microsoft Office suite)
• Strong organizational and project management skills
• Experience managing people and coaching/mentoring teams
• Willingness to travel (up 65% of the time)
• Bilingual skills a plus (French or Spanish); English mandatory
• Experience or understanding of Passenger Rail Car maintenance and field support
• Lockout/tagout and general safety certifications/knowledge is a plus