Associate Customer Success Manager (Midwest, East Coast)

Adelaide is a fast-growing measurement company specializing in attention measurement and activation within the digital media ecosystem. The Associate Customer Success Manager role is ideal for someone eager to bridge client needs with internal teams while providing support and insights throughout the campaign process.

Responsibilities:

• Interface with clients to provide support prior to, during, and after campaigns
• Ensure clients understand and use the data provided
• Explain Adelaide’s value and encourage optimizations based on insights from data
• Manage reporting and work with the Analyst team to draw insights from data, which may include custom investigations tailored to client-specific goals
• Serve as product expert and understand Adelaide data and measurement
• Manage campaign set up with integrations team based on client needs
• Provide support for AdOps implementation

Requirements:

• 1+ years of experience in an Advertising Technology or Digital Media company
• Excellent communication skills, both written and verbal
• Data visualization/interpretation experience
• Proficiency in Excel and Google office