Key skills
Account managementB2B sales experienceSalesforceProject managementsales toolsCommunication skillsInterpersonal skillsOrganizational skillsTime managementAdaptabilityCProject ManagementCommunicationTime ManagementCustomer SuccessAccount ManagementSales
About this role
Ramp is a financial operations platform that aims to save companies time and money through its all-in-one solution. The Account Manager will be responsible for developing and executing strategies to expand accounts, cultivating relationships with C-Level executives, and collaborating with various teams to enhance the customer experience.
Responsibilities:
- Build and nurture strong relationships across new and existing high-value mid-market customers to better achieve their needs and manage all reporting of health within accounts
- Develop deep, multi-threaded relationships with decision makers at your customers
- Drive spend across your book of business by owning retention, adoption, expansion within existing products, and growth across your your accounts
- Lead Executive Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases
- Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Success teams
- Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle
Requirements:
- Minimum 4 years of new business sales or account management experience in a B2B organization
- Ability to anticipate customers' needs to identify growth opportunities across various types of accounts
- Excellent verbal and written communication skills, as well as interpersonal skills
- Organizational, project management, and time management skills
- Familiarity with basic sales tools and common metrics
- High adaptability and understanding of change within the evolution of a startup
- Bachelor's degree from an accredited university
- Experience with financial services sales
- Experience at a high-growth startup
- Expertise in using Salesforce, Outreach, or other productivity tools