Account Manager - Inside Sales

Forward Air Corporation is a leading provider of ground transportation and related logistics services. The Inside Sales Account Manager is responsible for managing relationships with strategically important accounts, focusing on revenue recovery and growth while ensuring exceptional customer service.

Responsibilities:

• Manage a list of accounts identified as down-trending or low revenue producing, focusing on re-engagement, retention, and revenue growth
• Conduct root-cause analyses on declining accounts and develop tailored action plans to restore performance
• Own forecasting and revenue tracking for assigned accounts, ensuring alignment with quarterly team revenue goals
• Lead regular business reviews with customers to discuss performance, opportunities, challenges, and strategic initiatives
• Serve as the primary point of contact for accounts, ensuring exceptional customer service and communication
• Rebuild trust with accounts through proactive problem-solving, responsiveness, and alignment with customer expectations
• Coordinate customer escalations and collaborate with operations, customer service, pricing, and product teams to resolve issues promptly
• Identify upsell, cross-sell, and service-expansion opportunities within assigned accounts
• Monitor market trends, customer behavior, and competitive positioning to anticipate risks and opportunities
• Work closely with operations, pricing, marketing, and leadership to deliver tailored solutions that address customer needs
• Collaborate with the sales leadership team on quarterly planning, territory alignment, and revenue-recovery initiatives

Requirements:

• Bachelor's degree in Business, Supply Chain, Transportation, or a related field, or equivalent professional experience
• Strong analytical skills, including forecasting and performance analysis
• Exceptional communication, negotiation, and relationship-building capabilities
• Experience working with accounts in the logistics or intermodal industry
• Proficiency in CRM platforms and reporting tools
• Understanding of intermodal transportation operations, service offerings, and market dynamics