Pilot is a company focused on modernizing back office operations for small businesses, providing dedicated finance experts and custom software solutions. The Revenue Operations Analyst will play a crucial role in optimizing revenue processes by analyzing data across Marketing, Sales, Partnerships, and Customer Success to drive growth decisions and improve efficiency.
Responsibilities:
- Maintain and optimize core revenue funnel reporting across channels and segments
- Build and maintain dashboards in Salesforce and BI tools (e.g., Looker or similar)
- Develop GTM efficiency reporting (CAC, payback, win rates, sales cycle)
- Conduct recurring analyses on pipeline health, funnel performance, and win/loss trends
- Analyze segment-level profitability and performance
- Evaluate pricing and discount impact on win rate and lifetime value
- Support ICP refinement with data-backed insights
- Build and measure campaign performance across channels by first-touch, last-touch, and multi-touch attribution
- Measure campaign ROI and blended CAC by channel
- Deliver ongoing ad hoc strategic analyses
- Support expansion pipeline reporting and upsell insights
- Conduct churn analysis by segment, timing, and drivers
- Identify churn signals and contribute to risk scoring models
- Run cohort-based retention analysis
- Analyze operating expense performance vs. budget
- Support LTV/CAC modeling and forecasting
- Assist with commission and incentive analysis as needed