Revenue Operations Analyst

Pilot is a company focused on modernizing back office operations for small businesses, providing dedicated finance experts and custom software solutions. The Revenue Operations Analyst will play a crucial role in optimizing revenue processes by analyzing data across Marketing, Sales, Partnerships, and Customer Success to drive growth decisions and improve efficiency.

Responsibilities:

• Maintain and optimize core revenue funnel reporting across channels and segments
• Build and maintain dashboards in Salesforce and BI tools (e.g., Looker or similar)
• Develop GTM efficiency reporting (CAC, payback, win rates, sales cycle)
• Conduct recurring analyses on pipeline health, funnel performance, and win/loss trends
• Analyze segment-level profitability and performance
• Evaluate pricing and discount impact on win rate and lifetime value
• Support ICP refinement with data-backed insights
• Build and measure campaign performance across channels by first-touch, last-touch, and multi-touch attribution
• Measure campaign ROI and blended CAC by channel
• Deliver ongoing ad hoc strategic analyses
• Support expansion pipeline reporting and upsell insights
• Conduct churn analysis by segment, timing, and drivers
• Identify churn signals and contribute to risk scoring models
• Run cohort-based retention analysis
• Analyze operating expense performance vs. budget
• Support LTV/CAC modeling and forecasting
• Assist with commission and incentive analysis as needed