ClubLine Concierge Representative

ClubLine Concierge Representative (This position is 100% remote.)

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with over 130 country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited Clubs!

Job Summary:

As a ClubLine Representative (Training Role), you will join our elite Concierge Team, proudly serving Invited Members across the country. ClubLine is Invited’s premier, white-glove concierge service, delivering highly personalized, high-touch support tailored to the unique needs and preferences of each Member. Our team facilitates over 1,500 Member interactions daily, ensuring every conversation reflects the elevated standards and exceptional service Invited is known for. With a team of more than 20 dedicated professionals, we are passionate about creating seamless, memorable experiences that exceed expectations and uphold the Invited brand promise.

This role is 100% remote.

Day-to-Day:

• Maintain a positive, professional, and service-oriented demeanor during Member interactions
• Deliver timely and precise assistance for reservation requests via phone, email, and chat
• Provide thoughtful and courteous responses to inquiries from Members, peers, and leadership
• Maintain a working knowledge of over 500 club properties and associated services

About You:

You are a service-minded professional who embodies grace, attentiveness, and a sincere desire to create exceptional experiences for others. Your ability to communicate with warmth and professionalism sets you apart, and you thrive in a dynamic, fast-paced environment where adaptability and creativity are key. You bring a solutions-focused mindset, a polished presence, and the confidence to work both collaboratively and independently. You have a genuine passion for delivering exceptional service and delighting others.

• Warm, engaging, and polished communication style
• Ability to anticipate needs and offer thoughtful, personalized solutions
• Comfortable navigating change and evolving processes in a fast-moving environment
• Strong typing skills and confidence in navigating multiple systems simultaneously
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.)
• Excellent verbal and written communication skills
• Self-starter with a strong sense of accountability and dependability
• Bilingual skills are a plus and highly valued

Requirements:

• Minimum of 2 years of experience in a customer service or hospitality-focused role
• Comfortable using technology; at least 1 year of experience with Microsoft Office or similar platforms
• Previous experience in a call center or contact center environment is preferred
• High school diploma or equivalent required
• Must be available to work a schedule of Monday – Friday 8:30am – 5:00pm/CST. Some Holidays required.
• Laptop is provided. You must be able to maintain work at home requirements which include a professional workspace/room with a dedicated desk and a high-speed Internet connection with minimum data transfer speed of 100 Mbps download and 10 Mbps (megabytes per second). 

What We Offer:

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.

While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Want to learn more? Visit www.invitedbenefits.com for full details.

Have more questions? Check out our Invited Clubs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook 

Invited is an Equal Employment Opportunity Employer  

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club. 

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