Global Shared Services Manager P2P (Purchasing) : Shift Timing - 7 pm to 4 am IST

Company Description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

Job Description

The Global Procure-to-Pay (P2P) Shared Services Purchasing Manager plays a key role as a senior individual contributor supporting global procurement and accounts payable (AP) operations. This role is responsible for assisting in daily transactional activities in Coupa and the ERP system (e.g., NetSuite), ensuring invoices, purchase orders, and payments are processed accurately, timely, in compliance with corporate policies, controls and established service level agreements (SLAs). The position also supports vendor management, employee expense reimbursements, and continuous improvement initiatives across the global P2P process.

This position will require:

• Strong customer service mindset

• Ability to manage multiple tasks with strict deadlines in a fast-paced environment  

• Good verbal and written communication skills, and strong attention to detail

Note: The person will need to support North American shift (7pm IST to 4 am IST - any 9 hour coverage)

DUTIES AND AREAS OF RESPONSIBILITY:

Purchasing Operations:

• Independently create, review, and maintain purchase requisitions and purchase orders within Coupa, ensuring timely and accurate processing in accordance with established Service Level Agreements (SLAs).

• Apply judgment to verify that purchase orders comply with corporate procurement policies, approval hierarchies, and budgetary controls.

• Monitor open purchase orders, coordinate the receipt of goods and services, and follow up with stakeholders to ensure timely closure of aging POs.

• Provide first-line support and operational guidance to business users regarding Coupa-related inquiries, including requisition submissions, approval workflows, and supplier catalog issues.

Contract Review & Cordination:

• Support the review, routing, and approval of purchasing-related contracts under established legal and procurement frameworks to ensure compliance with company policies and procedures.

• Collaborate with Legal, Finance, and other internal stakeholders to confirm that contractual terms align with procurement and purchasing requirements.

•  Maintain accurate records of executed contracts within Coupa or other designated systems.

Vendor Setup & Maintainance:

• Facilitate the onboarding and setup of new vendors in Coupa, ensuring all required documentation (e.g., W-9/W-8 forms, tax identification, and banking information) is properly collected, validated, and approved.

• Conduct vendor data verification to ensure accuracy, completeness, and compliance with corporate and regulatory requirements.

• Coordinate and execute updates, modifications, and deactivations of vendor records in collaboration with Procurement, Compliance, and Treasury teams.

Other duties:

•  Participate in special projects, audits, system implementations, reporting and analytics, and data migration activities related to procurement.

• Contribute subject-matter expertise to process improvement initiatives aimed at enhancing procurement efficiency and data integrity.

   

Accounts Payable Support:

• Provide limited support to Accounts Payable activities, including invoice review, payment coordination, and issue resolution related to purchase orders and vendor payments.

• Collaborate with the Finance and Treasury teams to ensure timely and accurate payment processing.

Qualifications

• Education/Licenses: Bachelor's degree in Accounting/Finance or other similar qualification preferred.

• Experience: Minimum of 5-7 years of relevant experience in Procurement/AP, experience in global shared service center for multinational companies preferred.

• Computer skills: Knowledge in the financial system and reporting tools (experience in Coupa & Oracle Netsuite a plus). Expert in Google Sheet and other Google Suite, MS Excel. 

• Other knowledge or skills: 

1. Confidence and consistent track record to communicate both orally and in writing. 

2. Ability to work independently, prioritize competing demands, and take ownership of multiple concurrent operational tasks while working with deadlines. 

3. Highly organized with phenomenal attention to detail. Aptitude to work closely with a cross functional team and interact effectively with various individuals across the organization. Provide responsive, customer-focused support to internal departments, Procurement, FP&A, and vendors. Collaborate with global teams to ensure consistent P2P process execution across regions. Ensure timely communication and resolution of issues impacting SLA performance or vendor satisfaction.

• Shifts - Open to work in US shift. 

Additional Information

• We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation
• The collaborative culture of smart and hard-working people who support one another to get the job done
• Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes.
• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

About QAD:

QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) — QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.