Technical Marketing Engineer (Agent Development)

Glean is a Work AI platform that helps organizations improve productivity through AI-powered solutions. They are seeking a Technical Marketing Engineer for Agent Development to create agents for customer support and sales teams, driving business ROI through effective workflows and training.

Responsibilities:

• Build and scale agents that transform how sales and/or support teams operate, driving adoption through enablement and training
• Understand the way of working, processes, common tools and data sources of the support and/or sales department in depth and build agents that can drive concrete business impact
• Cultivate relationships with agent builders, admins, users and sales/support leaders, capturing their feedback and turning them into actionable insights that deepen trust and adoption of Glean Agents
• Represent Glean at conferences and events showcasing real-world agents, explain how they work, how to build them and the business impact

Requirements:

• 4+ years of experience in sales engineering, solutions architecture, product engineering or related field
• Hands-on experiences building agents
• Deep domain knowledge of the sales and/or support department and their required tools/data sources
• Deep understanding of the latest AI technologies, including model capabilities, agent building best practices, evaluation, etc
• Avid user of AI tools and agents
• Excellent communicator: able to explain how new technology works and its impact in simple terms tailored to your audience, both in written format and live presentations
• Strong technical skills. You can build agents in code, evaluate their quality, and use advanced agent tools to meaningfully improve performance
• Collaborative and influential. You work seamlessly across marketing, sales, engineering, product, partners and customers, helping to grow Glean's footprint in the sales and/or support market