Partners Business Development Representative (BDR)

Customer.io is a platform that helps companies send automated communications effectively. They are seeking a Partnerships Business Development Representative (BDR) to expand their global partner network, engage new agencies, and manage partner relationships to drive revenue and collaboration opportunities.

Responsibilities:

• Prospect and engage agencies aligned with our ICP
• Start conversations with agency founders and leaders, and earn the right to a second one
• Qualify inbound partner interest and help strong-fit partners move forward
• Re-engage inactive or underutilized partners to uncover new collaboration opportunities
• Support, and occasionally attend, partner events and ecosystem initiatives alongside Marketing and Sales
• Contribute to partner-sourced pipeline goals, and see the impact of your work on real revenue

Requirements:

• 2–4 years of experience in business development, outbound sales, or partnerships (SaaS experience helps)
• Comfortable initiating conversations and building relationships with agency founders and senior stakeholders
• Communicate clearly and concisely — especially in writing
• Resilient. Rejection doesn't throw you off your game
• Organized and able to manage multiple conversations without losing momentum
• Motivated by targets and measurable outcomes
• Curious about how partner ecosystems work and how revenue gets built through them
• Enjoy working cross-functionally and collaborating with Sales, Marketing, and Partnerships
• Excited to grow into Partner Management or broader ecosystem roles over time