Senior Customer Solutions Engineer

Lumen Technologies connects the world by igniting business growth through secure and efficient connections. The Senior Customer Solutions Engineer is responsible for delivering end-to-end solutions for customer orders by engineering the necessary wavelength and Ethernet capacity, collaborating with internal teams to meet technical and service requirements.

Responsibilities:

• Performs detailed and complex solutioning for Wavelength and Ethernet customer orders
• Triggers projects utilizing the most feasible, practical and economical means
• Performs engineering work and applied research, development and design of new projects, to include design, fabrication, modification and evaluation of equipment and devices
• Skilled in planning and/or engineering
• Analyzes complex Wavelength and Ethernet transport network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices
• Must be capable of handling moderately complex engineering assignments
• Resolves difficult interoperability problems to obtain operation across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like
• Configures systems to user environments
• Supports acquisition and implementation of hardware and software as well as subcontractor services
• May act as a mentor or provide work leadership for lower level employees
• Requires limited direction and guidance

Requirements:

• Bachelor's degree or 5+ years of relevant experience
• Experience with Ciena 6500 DWDM system
• Experience designing DWDM system plans
• SQL experience
• Clear written and verbal communication skills