Customer Marketing Manager

PagerDuty is a leader in Digital Operations Management, helping organizations deliver perfect digital experiences. The Customer Marketing Manager will lead customer marketing and communications programs, working cross-functionally to develop technology stories that align with business goals and support customer engagement.

Responsibilities:

• Lead and work directly with internal and external teams on customer reference activities, including case studies, video testimonials, presentations, integrated campaigns, events, etc
• Be a trusted customer storytelling partner with the ability to interact clearly and concisely with PagerDuty corporate and product marketers, PR/AR, sales and customer success, field marketing – inside many departments and with professionals at all levels
• Demonstrate exceptional organizational skills to manage multiple concurrent customer marketing activities, content, and campaigns in a fast-paced environment
• Strong interpersonal skills to manage existing and enhance new relationships with customers
• Compelling storyteller who can create and deliver customized messaging to be utilized in various communication channels and target audiences
• Influence and manage programs that drive internal Sales adoption of our reference tool (ReferenceEdge)
• Leverage Salesforce and ReferenceEdge to manage customer nominations, track program progress, and report on key milestones

Requirements:

• A bachelor's degree in Communications, Marketing, or other related fields
• Minimum of 5+ years experience in B2B Customer Marketing/Advocacy
• Minimum of 2+ years experience creating customer stories
• Excellent writing, communication, and presentation skills
• Experience working with teams cross-functionally
• Demonstrated ability to create close alignment with sales