Technical Solutions Engineer

Recru is seeking a Technical Solutions Engineer to support and improve engineering systems across software, data, reporting, and integrations. The role involves troubleshooting issues, utilizing AI-enabled tools responsibly, and collaborating with various stakeholders to enhance system efficiency and documentation.

Responsibilities:

• Troubleshoot production and development issues across applications, data platforms, reporting tools, integrations, APIs, and internal systems
• Support data warehousing, analytics, business intelligence, and reporting systems, including SQL analysis, ETL/ELT pipeline troubleshooting, and Power BI support
• Use AI‑enabled tools to assist with debugging, code review, SQL/query writing, documentation, testing, analysis, and system design—while validating outputs before use
• Read, write, and modify code as needed using technologies such as Python, C#, SQL, and PowerShell
• Work tickets in a helpdesk or ticketing system, including triage, resolution where possible, documentation, and escalation when appropriate
• Diagnose issues through logs, system behavior, API responses, data flows, configurations, permissions, and user‑reported symptoms
• Participate in deployments, releases, production changes, monitoring, alerts, and incident triage following established change‑management processes
• Create and maintain technical documentation, troubleshooting guides, runbooks, and knowledge articles
• Collaborate with engineers, analysts, developers, and business stakeholders to clarify requirements and implement practical solutions
• Identify recurring issues and recommend improvements to systems, documentation, automation, reporting, security posture, or support workflows

Requirements:

• 5+ years of experience in software engineering, data engineering, systems analysis, DevOps, technical operations, or a related role
• Strong ability to analyze complex systems and troubleshoot ambiguous technical issues
• Practical experience reading and writing code in languages such as Python, C#, SQL, or PowerShell
• Strong SQL skills, including querying, validation, and troubleshooting structured data
• Working knowledge of ETL/ELT concepts and data pipeline troubleshooting
• Experience supporting Power BI or similar reporting/BI platforms
• Experience debugging APIs, integrations, logs, application errors, and data flows
• Familiarity with Git, GitHub, Azure DevOps, or similar source control tools
• Hands-on experience using AI tools in technical work, with the ability to validate outputs
• Strong communication skills and ability to document work clearly
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
• Experience with Azure-based systems, cloud infrastructure, or automation
• Background in data warehousing, analytics engineering, and enterprise BI environments
• Power BI dashboard development or dataset support experience
• Salesforce administration, development, or reporting experience
• Experience supporting production systems, including incident response and root-cause analysis
• Familiarity with CI/CD pipelines and deployment automation tools