Key skills
LeadershipCommunicationCollaboration
About this role
At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
ROLE OVERVIEW
The HR Coordinator, Employee Relations provides crucial administrative and operational support to both Employee Relations and the People Connect Shared Services. This role serves as the primary point of contact for background check adjudication, utilizing established guidelines and independent judgment to make timely, fair, and consistent decisions. The Coordinator collaborates with ER leadership and the Legal team when cases require further review.
In addition to adjudication responsibilities, this role provides administrative support across a variety of employee relations and HR processes. This includes case documentation, scheduling, coordination, and document preparation related to ER investigations under leadership oversight, as well as supporting Managers with performance management, corrective action, and termination process guidance. The role also contributes to compliance-related activities such as onboarding tasks, I-9 and work authorization processing, HR reporting, and general inquiry management.
The HR Coordinator helps ensure the smooth operation of ER and PCT Shared Services functions by maintaining accurate records, supporting defined workflows, and providing clear, respectful communication to employees and managers.
HOW YOU WILL MAKE AN IMPACT:
• Administer background check adjudications in alignment with established guidelines and compliance requirements, applying fair and consistent judgment
• Review background check results, identify non-passing outcomes, and escalate cases for additional review when appropriate
• Track background check cases to ensure timely completion, accuracy, and audit-ready documentation
• Provide administrative support for Employee Relations case management activities
• Assist with intake, documentation, and routing of HR and ER inquiries to ensure timely and supportive responses
• Support Ethics Hotline administration, including case tracking, documentation, and coordination with ER leadership
• Coordinate interviews, meetings, and documentation needs for investigations under leadership oversight
• Support onboarding and offboarding activities, including background check workflows and I-9 coordination
• Assist with termination-related procedures
• Enter, update, and maintain accurate data in HR and ER systems, ensuring confidentiality and data integrity
• Monitor case queues and service level timelines, elevating risks or delays as appropriate
• Support updates to HR and ER forms, templates, and knowledge resources to maintain clarity and consistency
• Independently execute defined scope tasks, projects, and process improvements that enhance efficiency and accuracy across ER and People Connect workflows
• Identify recurring issues or operational inefficiencies and propose thoughtful, practical solutions for review and implementation
WHAT YOU BRING TO THE TEAM:
• Prior experience in an HR coordinator, administrative, or shared services role preferred
• Experience supporting background check processes or regulated workflows strongly preferred
• Strong attention to detail and ability to follow defined procedures consistently
• Ability to handle sensitive information with discretion and confidentiality
• Effective written and verbal communication skills
• Strong organizational and time-management skills
• Ability to manage task-based or defined-scope projects independently with guidance as needed
• Comfort working in HR systems and managing high-volume transactional work
• Associate’s degree in Human Resources, Business Administration, or related field, or equivalent experience
At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.
WHERE YOU’LL WORK AND WHAT’S REQUIRED:
• Ability to adjust work hours during peak periods based on business needs
• Comfort working in a fast paced and evolving environment
• Ability to collaborate effectively with teams across Employee Relations, People Connect Shared Services, Legal, and HR
• Ability to travel up to 10% of the time for meetings, investigations, and other related activities.
WHAT’S IN IT FOR YOU:
• Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a our culture that celebrates both individual and team successes.
• Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life.