Case Manager Supervisor

Description

ESSENTIAL JOB RESPONSIBILITIES:

Provide direction and oversight of Behavioral Health Support Coordinators (BHCM) to ensure necessary assessments, legal paperwork, and Individualized Service Recovery Plans (ISRP) are completed according to funding source timelines, and policy timelines, and as assigned.

• Provide training and education related to documentation and service delivery expectations for BHCM.
• Provide and manage caseload assignments for each BHCM under supervision.
• Conduct individual face-to-face sessions with each supervised BHCM to review individual cases regularly.
• Routinely evaluate overall performance of assigned BHCMS through employee evaluation tool to assess quality of job performances and need for improvement. 
• Provide ongoing review, assessment, problem-solving, and feedback regarding the delivery of support coordination services through staff meetings, data/report reviews, formal and informal training, and observation.
• Accompany BHCMS on random home and community visits with participants.
• At least once per year, complete a written employee evaluation for each assigned BHCM using designated employee assessment tools.
• Identify training needs for BHCM (individually and as a group) and arrange for training as indicated.
• Teach and monitor the application of person-centered principles and practices.
• Review administrative documentation required of each supervised BHCM for completeness and accuracy (i.e. timesheets and mileage reports)
• Attend and actively participate in management team meetings.
• In this role, you will help us achieve our mission to change the way the world defines and views disabilities by making profound, positive differences in people’s lives every day.

REQUIRED SKILLS:

I. PROVISION FOR SUPPORT COORDINATOR SUPERVISOR SERVICES:

• Ensure service delivery and ISRP development for participants is a collaborative effort with the participant and identified support system to set appropriate long-range and short-range goals, ensuring professional recommendations including but not limited to physician, psychiatrist, counselor/therapist(s) and another service provider (s) are incorporated into goals and outcomes.
• Ensure delivery of services provided by each assigned BHCM meets the established intensity and frequency as indicated by ISRP, funding source or other established practice standards.
• Review the designated percentage of each assigned BHCM’s case records monthly using established monitoring tools for documentation completeness, compliance with funding source and/or policy standards, and quality of service delivery. Provide feedback and training in areas as indicated by review.
• Respond timely and appropriately to any emergency or urgent needs of BHCM staff or participants.
• Coordinate and lead case review meetings, team meetings, staff meetings, and other training for BHCMS as required for orientation, ongoing supervision, and by funding source, policy, or other established practice standards.
• Review data and reports weekly to ensure performance benchmarks are met or exceeded for units generated and to ensure adequate time is spent in the field and face-to-face with participants.
• Review documentation and required reports to ensure these are completed within timelines as required by funding sources, policy, or other established practice standards.
• Provide weekly face-to-face supervision for each BHCM under direct supervision. Engage BHCM for active participation. Provide feedback and guidance based on BHCM needs as presented in supervision.
• Review administrative reports and documentation submitted by BHCM to ensure completeness and accuracy. Provide feedback and training in areas as indicated by review.
• Complete necessary performance evaluation, corrective action, or other supervisory documentation as indicated by BHCM performance related to BHCM job duty expectations. Keep accurate and up-to-date records and documentation of performance concerns and action steps to improve the performance of BHCM.
• Attend and actively participate in management staff meetings to open lines of communication and stay informed of agency and program changes.
• Maintain a minimum 40-hour work week.

II. CLIENT FILE MAINTENANCE

• Records, plans, legal forms, and other documentation are kept accurate and up to date.
• All services provided are documented and appropriately signed and dated and in the appropriate location in the chart based on funding source, policy, and supervisor.
• Documentation reflects current services, interventions, participant participation, progress towards goals, and/or any challenges or barriers to achieving goals.

III. PROVIDE NEEDED ASSISTANCE OR FILL IN FOR OTHER SUPPORT COORDINATORS AS NEEDED AND/OR DIRECTED BY THE PROGRAM DIRECTOR.

IV. PARTICIPATE IN DEVELOPMENT AND PUBLIC RELATIONS ACTIVITIES TO EDUCATE THE PUBLIC AND MARKET PROGRAM SERVICES.

V. PROJECT MANAGEMENT

• Provide input and assistance to the Program Director in the preparation of programs in the preparation of reports, outcomes, or other program-specific data as requested.
• Work with the Program Director to ensure maximum collaboration and coordination with other Easterseals staff, e.g., administrative assistants, other Program Directors, service coordinators, program development staff, etc.
• Work collaboratively with the Program Director in evaluating program effectiveness and compliance with funding source requirements, policy compliance, and program goals. Assist with developing quality improvement actions to ensure a prominent level of service delivery.
• Prepare for staff meetings to facilitate open discussions to ensure open lines of communication and utilize problem-solving strategies.
• Maintain knowledge of current funding source requirements, program deliverables, program budget, and program utilization

VI. STAFF DEVELOPMENT

• Participate in training activities and programs as required by funding source, policy, and supervisor.
• Participate in training for certifications, credentials, or specialties as determined appropriate by Easterseals Louisiana, the funding source or supervisor.
• Provide individual and/or group training for BHCM at a minimum upon hire and annually; provide ongoing training and support as needed.
• Complete annual performance evaluations for all BHCM under direct supervision. Develop and document corrective action plans as indicated by individual staff performance.
• Complete at least 40 hours of training per year

COMPETENCIES:

• Problem Solving/Decision Making – Assess needs and consider the course of action to best meet those needs.
• Monitoring – Monitor participant progress and respond to unmet needs; able to monitor provider service provision and billing practices and to ensure accuracy and efficiency.
• Planning – Establish effective objectives, and priorities, implement plans; anticipate obstacles and consider alternatives.
• Coordination – Make adjustments in casework to coordinate efforts with other agencies to ensure consistency and adequate follow-up.
• Action Orientation – Take initiative rather than passively accepting; take action and attempt to influence events to achieve goals.
• Work Commitment – Willingly commits extra effort and time to get a job done; identifies with organization goals; exhibits excellent time management abilities.
• Oral and Written Communication Skills – Ability to exhibit appropriate use of grammar and spelling in written communication, exhibit appropriate use of grammar in oral communication; ensure oral and written communication is professional.
• Building Relationships – Able to establish rapport with provider agencies and staff, Easterseals administrative and other program staf
• Team Playing – Work cooperatively with other Easterseals Support Coordinators/Supervisors
• Mission Advocacy – Ability to identify with project and Easterseals objectives; adequately, constructively and directly communicate these objectives. We make a life of purpose and independence possible for our participants through our commitment to quality support, innovative service offerings, and continuous organizational evolution.

Requirements

BHCMS must meet the following qualifications:

• A Bachelor’s or Master’s Degree in Social Work or Human Service related field (i.e. psychology, education, counseling, social services, sociology, philosophy, family and participant sciences, criminal justice, rehabilitation services, substance abuse treatment, gerontology, and vocational rehabilitation) AND eight (8) years of paid post-degree experience in providing support coordination services; two (2) years must be supervisory experience
• Must have their own reliable transportation.
• Willingness to travel during the day to outlying parishes as required.
• Ability to multitask and meet deadlines.
• Excellent written and verbal communication skills
• Proficiency in the use of Microsoft Office Software (i.e. Word, Excel) and computer literate
• Must be a team player.

PHYSICAL REQUIREMENTS with or without reasonable accommodations:

• The employee is regularly required to operate a computer, file and retrieve written documents, and communicate with others on the phone and in person.
• The employee is frequently required to walk, sit, use hands, and lift and/or move lightweight items.
• Ability to move independently within the facility and community.
• Must be able to travel and meet with consumers.

WORKING CONDITIONS:

• Work is performed in a normal working office setting that is environmentally controlled and out in the field.